General information

The General Terms and Conditions (GTC) apply to all business relationships entered into between the customer (hereinafter referred to as "you") and AVO e.U., Innerbergstraße 9, 6781 Bartholomaeberg, Austria (hereinafter referred to as "AVO"). By placing an order, you declare your agreement with the General Terms and Conditions.


Conclusion of contract

By placing an order in our online shop, you submit a binding offer to conclude a purchase contract. You will receive the confirmation of receipt immediately after placing the order and does not constitute an acceptance of the contract. AVO can accept your order by sending an order confirmation by e-mail or by delivering the goods within two days. A previous receipt of payment is not a confirmation of acceptance of the contract.


Delivery times

The delivery times are not binding. They only represent a guide time based on information from our shipping service providers and experience. If a dispatch date has been agreed in writing in advance, AVO must adhere to it.

The delivery period will begin on the day following receipt of the complete purchase price including shipping and VAT.


Prices and payment

All prices are inclusive of VAT and exclusive of shipping costs. The shipping costs will be calculated separately after entering the address. Customs duties and/or similar charges are to be borne by you.


Retention of title

The goods will remain the property of AVO until payment has been made in full.


Cancellation policy

You have the right to revoke the contract within fourteen days. The withdrawal period is fourteen days from the day on which the shipping company has delivered the order, according to the tracking system.


You can exercise your right of revocation by post to the following postal address or preferably to the following e-mail address:


AVO e.U.

Innerbergstraße 9

A 6781 Bartholomäberg


Consequences of revocation:

If you revoke this agreement, AVO will have to refund all payments that AVO has received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which AVO receives notification of your revocation of this agreement. For this repayment AVO will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. AVO may refuse to make the repayment until AVO has received the goods back.


You must return the goods to the following address without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract:



Innerbergstraße 9

A 6781 Bartholomäberg


The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period.


You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their nature, properties and functioning.



The statutory warranties apply. Excluded from the warranty are damages that are due to natural wear and tear, improper use and lack of or incorrect care. In the case of footbeds made of wool, felting and peeling is normal wear and tear and does not represent a deterioration in quality (for further information, see the FAQ page).


Limitation of liability

You will only be able to claim obvious and visual defects in the goods delivered if he notifies AVO of these in writing or by e-mail within two weeks of delivery, giving a precise description of the defects. Any later assertion or assertion after use is excluded.

Claims for damages against AVO arising from the breach of contractual obligations and from unlawful acts will be excluded unless they are due to gross negligence - or wilful conduct or the breach of essential contractual obligations or of the body or health of a person.


Data protection

We may process and store the data relating to the respective purchase contracts insofar as this is necessary for the execution and handling of the purchase contract and as long as we are obliged to store this data due to legal regulations.

We are not permitted to collect, transmit or otherwise process personal data of the customer for other purposes.

Settlement of disputes

The European Commission provides an Online Dispute Resolution Platform (OS). We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body.