Shipping and Returns

Shipping and delivery conditions

To which countries do we ship?
We ship worldwide. If your place of residence is not listed in our online store, we will gladly make you a shipping offer. 

What are the shipping costs?
Domestic: From an order value of € 90,- we offer you free domestic shipping. If the order value is less than € 90,-, the shipping costs are € 5,- 

 

International:

For international shipments we offer shipping discounts starting from a defined order value.

 

Up to € 90,- order value: € 12,-. From € 90,- order value: € 6,-.
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, UK, Hungary, Belarus, Cyprus, Turkey

 

Up to € 150,- order value: € 25,-. From € 150,- order value: € 12,-.
USA, China

For any customs or other import costs to non-EU countries you have to pay yourself. 

How long is the delivery time?
You can find information about the delivery times in our AGB.

Returns

How can I return my shoe?
You can return the sandal to us by regular mail. The best way is to write us a short email and explain your case.

When can I return free of charge?
We will not charge for returns in case of defects after proper handling. We will transfer the prepaid costs back to you by the fastest way possible.

Tip: If you place your order through PAYPAL, you can easily and quickly get the return shipping costs back from PAYPAL.

When is a return subject to a charge?
You are welcome to wear your sandal at home and if it doesn't fit or you don't like it, you can exchange it for another color or size. If you are in a dirty condition and therefore not resaleable, we reserve the right to refuse the return.

Payment options

Prepayment:
Transfer the money easily via online banking. The transfer time of 1-2 days will not slow down the order process significantly, because we generally allow 1-2 days for the production of your sandal.

PAYPAL:
Fast and easy payment with PAYPAL.
Tip: With PAYPAL you have the possibility to get back the return shipping costs in a simple and uncomplicated way.

Credit Card:
A credit card payment is securely processed through our payment provider WIX-Payments and accepts all major credit card providers.